Benkovski districtAccident repair – Casco and MTPL
For cars, trucks, tractor units and trailers. What to do after an accident, which documents you need and when you may have to pay extra.
Step by step
Report the claim to the insurer
At the claims centre of the company that provides your Casco cover. When reporting, say that you want the repair done at Agron Service, 28 Lyuben Karavelov St., Benkovski district, Sofia.
Get the damage report and authorization letter
The damage report lists the repair work; with the authorization letter the insurer commissions the repair from your chosen workshop.
Contact us
Send an online request or call +359 2 936 7344 to arrange a day and time for drop-off.
Estimate, parts and repair
We prepare an estimate for the insurer's approval, order the parts and schedule the repair.
Collecting the vehicle
At the workshop or at your address in Sofia with our pick-up and delivery service.
From our workshop
Front-end damage restored with panel beating and painting. A gallery of real repairs will grow here.
Insurers we work with
Questions about claims
How do I get an authorization letter from the insurer?
Report the claim at the claims centre of the insurer that provides the vehicle's Casco cover. When you report it, say that you want the repair done at the approved repairer Agron Service, 28 Lyuben Karavelov St., Benkovski district, Sofia. Once you receive the authorization letter, call +359 2 936 7344 or send an online request so we can arrange a day and time for drop-off.
Can I ask the insurer to send me to your workshop?
Yes. Every customer with Casco cover may choose a workshop from the list of repairers the insurer has a contract with.
Which insurers do you work with?
We are an approved repairer for Bulstrad, DZI, Groupama and Armeec.
Which documents from the insurer do I need for the repair?
Two documents: the damage report and the authorization letter. The damage report lists the repair work, and with the authorization letter the insurer commissions the repair from the chosen workshop.
When does an accident repair start?
Once we receive the documents, we prepare an estimate that the insurer has to approve. If parts are needed, we order them, schedule the repair and let you know the date and time of drop-off.
When do I have to pay extra for an accident repair?
If your policy has a deductible (excess). The insurer states it in the authorization letter, under “Remarks”, as a percentage or as a description of the parts it will not cover. The deductible can also be applied at the estimate stage – in that case we will let you know in good time.
Can I have genuine parts fitted to an older car with Casco cover?
Yes. Tell us when you hand over the insurer's documents. We will calculate the amount you need to pay on top and carry out the repair after you confirm.
Do you repair under the at-fault driver's third-party liability (MTPL) insurance?
Yes, we also take MTPL repairs. The claim is reported to the at-fault driver's insurer, which determines the amount of compensation. There may be a difference between that amount and our price.