Frequently asked questions

Report the claim at the claims centre of the insurer that provides the vehicle's Casco cover. When you report it, say that you want the repair done at the approved repairer Agron Service, 28 Lyuben Karavelov St., Benkovski district, Sofia. Once you receive the authorization letter, call +359 2 936 7344 or send an online request so we can arrange a day and time for drop-off.

Yes. Every customer with Casco cover may choose a workshop from the list of repairers the insurer has a contract with.

We are an approved repairer for Bulstrad, DZI, Groupama and Armeec.

Two documents: the damage report and the authorization letter. The damage report lists the repair work, and with the authorization letter the insurer commissions the repair from the chosen workshop.

Once we receive the documents, we prepare an estimate that the insurer has to approve. If parts are needed, we order them, schedule the repair and let you know the date and time of drop-off.

If your policy has a deductible (excess). The insurer states it in the authorization letter, under “Remarks”, as a percentage or as a description of the parts it will not cover. The deductible can also be applied at the estimate stage – in that case we will let you know in good time.

Yes. Tell us when you hand over the insurer's documents. We will calculate the amount you need to pay on top and carry out the repair after you confirm.

Yes, we also take MTPL repairs. The claim is reported to the at-fault driver's insurer, which determines the amount of compensation. There may be a difference between that amount and our price.

Yes. Visit us at 28 Lyuben Karavelov St., Benkovski district, Sofia, or call +359 2 936 7344. You can also use our pick-up and delivery service. After an inspection you will receive a personal quote.

Yes, Agron Service is a multi-brand workshop. We repair with genuine or aftermarket parts depending on the make, model and year of manufacture.

It depends on the type and scope of the repair and on parts delivery. For accident repairs, the timeline starts once the insurer approves the estimate. You can also ask about the status online – the registration number is all you need on the “Repair status” page.

On the “Repair status” page, enter the vehicle's registration number and send the enquiry. We will reply during business hours. You can also call +359 2 936 7344.

After an inspection or diagnostics you receive a personal quote in euro. The repair starts only after you approve it. For accident repairs, the price follows the estimate approved by the insurer.

In cash or by card at the workshop's cash desk; companies can also pay by bank transfer.

Yes, the work carried out and the parts fitted come with a warranty. The terms and period are stated in the documents you receive when the vehicle is handed back.

Yes. We repair trucks, tractor units, trailers and semi-trailers after road accidents and other damage – under Casco, the at-fault driver's MTPL or at the owner's cost.

Yes. The procedure is the same as for cars: the claim is reported to the insurer, which issues a damage report and an authorization letter, and we prepare an estimate for approval. We help with reporting the claim and with communication with the insurer.

The insurer's damage report and authorization letter, the registration certificate and, after a road accident, a police report or a joint accident report. If the vehicle is leased, documents from the leasing company may also be required.

With leasing, the leasing company owns the vehicle. The insurer may require its consent for the repair or pay the compensation to it. Tell us when you send the request and we will help with the documents.

It depends on the scope of the repair and on parts delivery – truck parts often have to be ordered. After the inspection you receive an estimate and an indicative schedule so you can plan your routes. You can ask about the status online with just the registration number.

Yes. The trailer or semi-trailer can stay for repair on its own while the tractor unit continues its routes.

Yes. Call +359 886 434 910 and we will arrange heavy towing to the workshop. In the online request you can note that the vehicle cannot be driven.

Yes. For transport companies we offer fleet servicing with consolidated reporting and invoicing, as well as support with claims in dealings with insurers and leasing companies.

An authorised member of our staff comes to you, takes over the vehicle and your order, and after the repair returns the vehicle to an address you choose within Sofia.

In the industrial zone of the Benkovski district, 28 Lyuben Karavelov St., Benkovski district, Sofia. We are open Monday to Friday, 8:30 – 18:00. Directions in Google Maps are on the “Contact” page.

Call +359 886 434 910. We will arrange towing to the workshop. In the online request you can note that the vehicle cannot be driven.